Frequently Asked Questions

Yes. Choose a listing for the individual left earbud, right earbud or charging case. Check the contents of purchase: individual replacement listings do not automatically include a complete set or accessories.

Use our model guide and compare the model numbers on your existing components with the listing. Similar-looking generations are not necessarily compatible. For AirPods Pro 2, read our USB-C versus Lightning replacement guide.

Our replacement listings identify the original manufacturer and exact model. Products are tested, cleaned and checked for authenticity. Review the product description for the condition and accessories included; generic ear tips may be specified separately.

Condition describes cosmetic wear and packaging. Read the condition description on the product you select, including any scratches, marks or missing packaging. Product contents and condition can vary between listings.

Our Canadian shipping policy identifies our hub in Scarborough, Ontario. We use Canada Post and may offer other Canadian carrier services at checkout. Read the shipping policy for details.

Processing takes 1–2 business days, Monday–Friday excluding holidays. Standard delivery is estimated at 3–5 business days after processing. These are estimates and can vary by location, carrier, weather and busy periods. Tracking is emailed when your order is dispatched.

We offer free standard shipping in Canada. Review the services and any charges displayed at checkout before placing your order.

The Canadian store prices orders in Canadian dollars (CAD). Review the total, taxes and selected shipping service at checkout.

Most eligible items can be returned within 30 days of delivery in their original condition. Start your request through your customer account. The policy provides a prepaid return label. Exclusions include sale items, gift cards, cables and accessories; see the full refund policy before ordering.

Contact us with your order number and existing model numbers so we can help identify the right part. Eligible items can be exchanged or returned according to the refund policy. A price difference may apply when changing products.

Eligible products have full warranty coverage for the first 90 days and limited coverage for complete functional failure through day 365, starting from delivery. The later period does not cover every minor fault or normal battery wear. Coverage conditions, exclusions and the claim process are in our Worry-Free Replacement Guarantee.

Lost or stolen products, physical damage and water damage are excluded from the warranty. Review the guarantee for all coverage limits before making a claim.

Follow the pairing instructions for your exact brand and model. Charge the components first and check the model numbers if pairing fails. Our single AirPod replacement guide explains the checks to make before ordering.

Email support@recellexchange.com or use our contact page. Include the model numbers on your earbuds and case, which part you need, and your order number if you have already purchased.