Frequently Asked Questions
Recell Exchange, a privately owned company established in 2021, fulfills orders from our Toronto, ON facility with a clear mission: to provide eco-friendly replacement electronics at discounted prices. Our aim is to offer a straightforward and convenient solution for replacing your electronics throughout the greater Canada area.
While our expertise lies in AirPod replacements, we also provide replacements for Galaxy buds, Beats, and Pixel buds. All of our replacements are sourced exclusively from authorized retailers or resellers, guaranteeing the authenticity of every electronic device we sell.
Refunds: To receive your refund to your original payment method, your purchase must be returned to our facility within 30 days of delivery. Please note that we cannot accept returns without your receipt, invoice, or order confirmation.
Exchanges: If you've ordered the incorrect replacement earbud or charging case for your headphones, we can process an exchange (you'll need to pay the difference if the correct item is a higher price.) No additional shipping fees will be incurred for a reshipment.
We will provide a return label for you to ship the item back, and you'll be able to create an instant exchange order to have the correct replacement sent out within 1-2 business days.
Return Service Fee: If you've ordered the incorrect replacement and would simply like to return them (changed your mind, or found your original piece), we will provide a refund for the total purchase minus our return service fee of $7 CAD.
Processing Time: Once we've received your return, allow us 1-3 business days to process your order at our Toronto facility. Once your refund is initiated, it may take 1-3 business days to appear in your account, depending on the payment method used.
Non-returnable Items: We do not accept returns on cables, accessories, or items used for more than 30 days. Unfortunately, we cannot accept returns on sale items or gift cards.
Free Shipping: We offer free shipping on all orders throughout Canada. If you place your order before 12pm EST on a business day, it will be fulfilled on the same day. All orders are delivered within 3-5 business days using various Canadian shipping carriers.
To get the exact delivery date for your order, please refer to the estimated delivery date provided during checkout.
We offer 90 day warranties if you are experiencing audio, connectivity, or functionality issues with your purchase. This does not cover lost, damaged, or connectivity issues caused by ordering the wrong generation.
Please reach out to our team if you are experiencing any issues written above and we can get this exchange processed for you.
Yes absolutely! We source all of our electronics from major Canadian retailers that only sell authentic headphones. With every order we send out, we guarantee you will receive an original product manufactured by Apple, Beats, Google, Sony, or Samsung.
An important part of our testing process is authenticating each unit we receive to ensure they are authentic products. If you have concerns about the product you received, please contact us. Pairing a non-authentic headphone with an original one is impossible, so please ensure your set is authentic before purchasing a replacement from us.
Your replacement part will come with a QR code providing pairing instructions to get your headphones up and running in an hour or less!
Absolutely! The parts we ship are perfectly compatible with your current AirPods. You won't encounter any difficulties when pairing if you obtained your AirPods from reputable retailers like Apple, Best Buy, Costco, or any other authorized Canadian seller.
Each AirPod has a model number that can be found in your Bluetooth settings. Go to your Settings > Bluetooth > Click the blue icon next to your AirPods > Scroll down until you see "About" > Then you can identify your model number starting with the letter "A."
You can confidently place your order once you match the model number to the model you need on our website. You can contact our support team if you still need additional support in finding your model number.
Our standard products are typically available in "Like New" Open-Box condition, ensuring minimal to no signs of use. For those seeking to save some extra money, we also provide slightly used replacements.
Before making a purchase, each product listing includes a comprehensive description of its condition.
Certainly! You have the option to replace individual AirPods or charging cases, saving both time and money instead of purchasing an entirely new set.
Our website specializes in offering genuine replacement parts that have been thoroughly tested and verified as authentic. This way, you can be confident in the quality and originality of the replacement parts we provide.
We offer email, live chat, and phone support to help you in pairing your replacement device. If you've already received your replacement part, you can contact us in the following ways:
Email: Support@recellexchange.com
Live Chat: Click the "Chat With Us" icon on the bottom right hand side of our website
Phone: (416) 555-0123 (Monday-Saturday 10:00AM-4:00PM EST)
Airpods purchased from third-party platforms like Kijiji, Facebook Marketplace, or other classified sites, especially if sold below retail price or still sealed, are often replicas.
Common signs of replica AirPods:
• The font on the AirPods or charging case may appear bolder than the original Apple print
• Different symbols or markings than genuine Apple products
• Lower quality materials that break more easily
• Note: Replica AirPods can sometimes have serial numbers that appear authentic in Apple's database, so this alone cannot determine their genuineness
If you're uncertain about the authenticity of your AirPods, don't hesitate to contact us. Feel free to reach out via phone or email, and provide us with photos of your AirPods. Our dedicated support team will be delighted to assist you in determining the genuineness of your device.
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