Refund policy
Online Returns & Exchanges (Canada Orders)
What is your return policy for online orders?
We accept returns on most items within 30 days of delivery. Items must be in their original condition and accompanied by your order number or confirmation email.
To start a return, click the “Account” link on our homepage and enter your order number and email address. You can submit your return request directly — no need to contact us first.
Return shipping is free — we’ll provide a prepaid label at no cost to you.
What is your exchange policy?
If you ordered the wrong replacement earbud or charging case, we're happy to help.
- You can return the incorrect item via the Account portal and place a new order for the correct one.
- If you'd prefer assistance, contact us and we can manually process the exchange.
- If the replacement item costs more, we'll send a secure payment link for the price difference.
- No shipping fees will be charged for reshipment.
When will I receive my refund?
Once your return arrives at our Canadian facility, please allow 1–3 business days for inspection and processing. Refunds are issued to your original payment method in CAD. Depending on your bank, it may take another 1–3 business days for the refund to appear.
Damaged or incorrect items
Please inspect your order upon delivery. If you receive the wrong item or it arrives damaged, contact us immediately at support@recellexchange.com and we’ll make it right.
Exceptions / Non-returnable items
We do not accept returns or exchanges on the following:
- Cables and accessories
- Items used for more than 30 days
- Sale items or gift cards
Start a Return
Click the Account link on our homepage and enter your order number and email address to begin. If you need help, email us at support@recellexchange.com.